Terms of service

Terms of Service

Solara Garden — solara-garden.com

Last updated: April 27, 2026 Effective date: April 27, 2026

⚠️ IMPORTANT NOTICE — PLEASE READ CAREFULLY

These Terms of Service contain a binding arbitration agreement and a class action waiver in Section 19. By accessing or using the Site or placing an order, you agree to resolve disputes with Solara Garden through individual binding arbitration and waive your right to a jury trial and to participate in any class action. You may opt out of arbitration only as described in Section 19.

1. Acceptance of Terms

These Terms of Service ("Terms") form a binding legal agreement between you ("you," "Customer," or "User") and Solara Garden ("Solara Garden," "we," "us," or "our"), governing your access to and use of solara-garden.com (the "Site"), our products, and all related services (collectively, the "Services").

By accessing the Site, creating an account, placing an order, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Return & Refund Policy, each incorporated by reference. If you do not agree, do not use the Services.

2. Eligibility

You represent and warrant that you:

  • Are at least 18 years of age and have the legal capacity to enter into a binding contract;
  • Are not located in, under the control of, or a national or resident of any country subject to U.S. embargo or designated by the U.S. government as a "terrorist supporting" country;
  • Are not on any U.S. government list of prohibited or restricted parties;
  • Will use the Services only for lawful purposes and in accordance with these Terms.

We may refuse service, terminate accounts, or cancel orders at our sole discretion at any time, for any reason or no reason.

3. Account Registration and Security

You may need to create an account to access certain features. You agree to:

  • Provide accurate, current, and complete information;
  • Maintain and promptly update your information;
  • Keep your password and credentials confidential;
  • Be solely responsible for all activity under your account;
  • Notify us immediately of any unauthorized use.

We are not liable for any loss or damage resulting from your failure to safeguard your credentials. We may suspend or terminate your account at any time without notice.

4. Dropshipping Model — Order Fulfillment Disclosure

You acknowledge and agree that Solara Garden operates, in whole or in part, on a dropshipping or third-party fulfillment model. This means:

  • Products are sourced and shipped directly from third-party suppliers, manufacturers, or warehouses, which may be located domestically or internationally;
  • Multiple items in a single order may ship separately, from different facilities, in different packaging, and on different timelines;
  • Shipping times can vary substantially and may exceed estimates published on product pages or at checkout;
  • Product appearance, packaging, branding, dimensions, weight, color, and minor specifications may differ from images, descriptions, or representations on the Site;
  • We may substitute a product with one of equivalent or greater value if the original is unavailable, without prior notice;
  • We do not maintain physical possession of inventory in most cases and rely on supplier representations regarding stock and quality.

By placing an order, you accept the inherent variability of this fulfillment model and waive any claim based on minor differences between depicted and delivered products, supplier-side delays, or routine cross-border shipping issues.

5. Products, Pricing, and Availability

  • All products are subject to availability and may be discontinued or modified at any time without notice.
  • Prices, promotions, and product details are subject to change at any time without notice and are not binding until an order is accepted by us.
  • We reserve the right to limit quantities, refuse, cancel, or reject any order, including orders that appear to be placed by dealers, resellers, or distributors.
  • We make reasonable efforts to display product information accurately, but we do not warrant that descriptions, images, colors, pricing, or other content are accurate, complete, current, or error-free.
  • In the event of a pricing error, typographical error, or product description error, we may cancel orders affected by the error, even after order confirmation, and refund any amounts charged.
  • Color reproduction depends on your device and may not match the actual product.

6. Order Acceptance

Your submission of an order constitutes an offer to purchase. No order is accepted, and no contract is formed, until we issue a shipment confirmation. An order confirmation, payment authorization, or charge does not constitute order acceptance. We may, in our sole discretion:

  • Accept your order in whole or in part;
  • Decline your order;
  • Cancel your order before or after shipment;
  • Limit quantities;
  • Require additional verification before processing.

7. Payment, Taxes, and Duties

  • All prices are in U.S. dollars unless stated otherwise.
  • You authorize us (and our payment processors) to charge your selected payment method for the total order amount, including shipping, taxes, and any applicable fees.
  • You represent that you are authorized to use the payment method provided.
  • You are responsible for all sales, use, value-added, customs, import, excise, and similar taxes, duties, tariffs, and fees imposed by any jurisdiction in connection with your order, regardless of whether they are itemized at checkout. Customs and import duties are typically collected by the carrier upon delivery and are your responsibility.
  • If a payment is reversed, charged back, disputed, or otherwise fails after fulfillment, you agree to reimburse us for the full amount plus any associated fees, and we may suspend your account and pursue collection.

8. Shipping, Delivery, and Risk of Loss

  • Shipping estimates are estimates only and are not guarantees. Actual delivery times may be substantially longer due to supplier processing, carrier delays, customs clearance, weather, or other factors outside our control.
  • We are not liable for delays caused by carriers, customs, suppliers, force majeure events, or any cause outside our reasonable control.
  • Title and risk of loss pass to you upon transfer of the goods to the carrier. Any claim for loss or damage in transit must be made against the carrier.
  • You are responsible for providing an accurate and complete shipping address. We are not responsible for orders lost, delayed, or returned due to incorrect addresses, refused delivery, missed delivery, theft after delivery, or unattended packages.
  • Reshipment of returned, undeliverable, or refused packages, where offered, is at your expense.

9. Returns, Refunds, and Cancellations

Returns, refunds, and cancellations are governed by our Return & Refund Policy, which is incorporated into these Terms by reference. By placing an order, you acknowledge and agree to that policy, including any "final sale" designations.

10. Chargebacks

Initiating a payment dispute or chargeback without first contacting us and exhausting our customer service process is a material breach of these Terms. We will contest fraudulent or unjustified chargebacks and may:

  • Provide all order, shipping, IP, device, and communication records to the payment processor and card network;
  • Suspend or permanently ban your account;
  • Refer the matter to collections or legal counsel;
  • Recover any chargeback fees, transaction fees, and reasonable costs of contesting the dispute from you.

11. Intellectual Property

All content on the Site — including text, graphics, logos, images, photographs, video, audio, design, layout, software, and the compilation thereof — is owned by or licensed to Solara Garden and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Site solely for personal, non-commercial purposes. You may not:

  • Copy, reproduce, modify, distribute, publish, transmit, display, or create derivative works from any Site content;
  • Frame, mirror, scrape, or systematically extract data from the Site;
  • Use any automated system, bot, spider, or scraper to access the Site;
  • Reverse engineer or attempt to extract source code from any Site component;
  • Use Site content for training machine learning or AI models;
  • Use our trademarks, trade names, or trade dress without our express written permission.

12. User Content

If you submit reviews, photos, comments, suggestions, ideas, feedback, or any other content ("User Content") to the Site or to us:

  • You grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable, transferable license to use, copy, modify, distribute, publicly display, publicly perform, create derivative works from, and otherwise exploit the User Content in any media now known or later developed, for any purpose, including marketing and advertising, without compensation to you;
  • You represent that you own or have all necessary rights to the User Content and that it does not infringe any third party's rights;
  • You waive any moral rights to the extent permitted by law;
  • We have no obligation to use, retain, or attribute User Content.

We may remove, edit, or refuse User Content at any time at our sole discretion.

13. Prohibited Conduct

You agree not to:

  • Violate any applicable law or regulation;
  • Use the Services for any fraudulent, deceptive, or unauthorized purpose;
  • Impersonate any person or entity or misrepresent your affiliation;
  • Submit false, misleading, or fraudulent orders or payment information;
  • Use the Site to transmit malware, viruses, or harmful code;
  • Interfere with or disrupt the Site or its servers;
  • Bypass any security or access controls;
  • Harvest or collect information about other users;
  • Use the Services to compete with us or to develop a competing product;
  • Engage in price arbitrage, reseller activity, or bulk purchasing without our written authorization;
  • Use abusive, harassing, threatening, or obscene language toward our staff or other users.

We reserve the right to investigate violations and to take any action we deem appropriate, including legal action and reporting to law enforcement.

14. Third-Party Suppliers, Links, and Services

The Site may contain links to or interact with third-party websites, suppliers, manufacturers, payment processors, shipping carriers, and other services. We do not control and are not responsible for the conduct, content, products, services, privacy practices, or representations of any third party, including suppliers who fulfill orders. Your dealings with any third party are solely between you and that third party.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • THE SERVICES, SITE, AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
  • WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
  • WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
  • WE DO NOT WARRANT THAT PRODUCTS WILL MEET YOUR EXPECTATIONS OR THAT DEFECTS WILL BE CORRECTED.
  • ANY MATERIAL DOWNLOADED OR OBTAINED THROUGH THE SITE IS ACCESSED AT YOUR OWN RISK.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • IN NO EVENT WILL SOLARA GARDEN, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR LOSS OF USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE LEGAL THEORY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICES, OR ANY PRODUCT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID TO US FOR THE SPECIFIC PRODUCT OR ORDER GIVING RISE TO THE CLAIM IN THE 6 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
  • THESE LIMITATIONS APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not fully apply.

17. Indemnification

You agree to defend, indemnify, and hold harmless Solara Garden and its officers, directors, employees, agents, affiliates, suppliers, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of or access to the Services;
  • Your violation of these Terms or any law;
  • Your User Content;
  • Your violation of any third-party right;
  • Any payment dispute, chargeback, or fraudulent activity associated with your account.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense.

18. Termination

We may suspend, terminate, or restrict your access to the Services at any time, with or without notice, for any reason, including suspected violation of these Terms. Upon termination, all provisions that by their nature should survive — including ownership, disclaimers, limitations of liability, indemnification, and dispute resolution — will survive.

19. Binding Arbitration; Class Action Waiver; Jury Trial Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

19.1 Agreement to Arbitrate

You and Solara Garden agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, any product, or your relationship with us — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory — will be resolved by binding individual arbitration, except as provided below.

19.2 Arbitration Rules

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted by a single arbitrator. The seat of arbitration will be in [insert your county and state], or, at your election if you are a U.S. consumer, in your county of residence. The arbitrator's decision will be final and binding, and judgment may be entered in any court of competent jurisdiction.

19.3 Class Action Waiver

YOU AND SOLARA GARDEN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

19.4 Jury Trial Waiver

YOU AND SOLARA GARDEN EACH WAIVE ANY RIGHT TO A TRIAL BY JURY in any action, proceeding, or counterclaim arising out of or relating to these Terms or the Services.

19.5 Exceptions

Either party may bring an individual action in small claims court if it qualifies. Either party may seek injunctive or equitable relief in court to protect intellectual property rights or prevent unauthorized use of the Services.

19.6 30-Day Right to Opt Out

You may opt out of this arbitration agreement by sending written notice to legal@solara-garden.com within 30 days of first accepting these Terms. The notice must include your name, address, email used for the account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

19.7 Severability of Arbitration Provisions

If the class action waiver is found unenforceable as to any claim or remedy, that claim or remedy (and only that claim or remedy) will be severed and brought in court, while the remaining claims will proceed in arbitration. If any other portion of this Section 19 is found unenforceable, the remaining portions will remain in effect.

20. Governing Law and Forum

These Terms are governed by the laws of the State of [insert state], United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any dispute not subject to arbitration, you and Solara Garden submit to the exclusive jurisdiction of the state and federal courts located in [insert county], [insert state], and waive any objection to venue or forum non conveniens.

21. Limitation Period

Any claim or cause of action arising out of or related to these Terms or the Services must be filed within one (1) year after the claim or cause of action arose, or it is permanently barred — except where applicable law prohibits a shorter limitation period than the statutory minimum, in which case the shortest period permitted by law applies.

22. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government action, labor disputes, supplier failures, carrier delays, customs delays, internet or telecommunications failures, cyberattacks, or power outages.

23. Changes to These Terms

We may modify these Terms at any time. Material changes will be effective upon posting the updated Terms to the Site, and the "Last updated" date will be revised. Your continued use of the Services after changes are posted constitutes acceptance. If you do not agree to the modified Terms, you must stop using the Services.

24. Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, financing, or sale of assets.

25. No Third-Party Beneficiaries

These Terms are for the benefit of you and Solara Garden only and do not create any rights in any third party.

26. Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or, if it cannot be modified, severed. The remaining provisions will continue in full force and effect.

27. Waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision or any other. No waiver is effective unless in writing and signed by us.

28. Entire Agreement

These Terms, together with the Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Solara Garden with respect to the Services and supersede all prior or contemporaneous communications, understandings, or agreements.

29. Electronic Communications and Consent

By using the Services, you consent to receive communications from us electronically (email, SMS where applicable, on-site notices). You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

30. Contact

Questions about these Terms?

Legal: legal@solara-garden.com Customer Support: support@solara-garden.com Mailing Address: Solara Garden, [insert mailing address]

By using solara-garden.com or placing an order, you acknowledge that you have read, understood, and agree to these Terms of Service.