Shipping Policy

Solara Garden — solara-garden.com

Last updated: April 27, 2026

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1. Overview

This Shipping Policy explains how Solara Garden processes, ships, and delivers orders placed on solara-garden.com. By placing an order, you agree to the terms below, along with our Terms of Service, Return & Refund Policy, and Privacy Policy.

We currently ship to addresses within the United States only.

2. Order Processing Time

• Orders are typically processed within 3 business days after the order is placed.
• "Business days" means Monday through Friday, excluding U.S. federal holidays.
• Orders placed on weekends or holidays begin processing the next business day.
• During high-volume periods (sales, holidays, product launches), processing may take longer.
• Orders are processed only after payment has been authorized and the shipping address has been verified.

3. Estimated Delivery Time

Once an order has shipped, the typical delivery window is:

Please note: All timeframes are estimates, not guarantees. In rare cases — including supplier delays, carrier disruptions, customs holds for items shipped from overseas warehouses, address verification issues, severe weather, or other circumstances outside our control — delivery may take up to 28 days.

By placing an order, you acknowledge and accept that delivery may take up to 28 days in rare cases and agree not to file a chargeback, dispute, or non-delivery claim before this period has elapsed.

4. Multiple Shipments

Because Solara Garden fulfills orders through a network of suppliers and warehouses, items in a single order may ship separately, in different packaging, on different days, and with different tracking numbers. You will receive a separate shipping confirmation for each package. There is no additional charge to you for split shipments.

5. Shipping Costs

Shipping costs (if any) are calculated at checkout based on your destination, the weight and dimensions of your order, and the shipping method selected. The total will be displayed before you confirm payment.

Promotional free-shipping offers apply only to qualifying orders meeting the conditions stated in the offer.

6. Shipping Carriers

We use a range of carriers, including USPS, UPS, FedEx, DHL, and regional carriers, depending on the origin warehouse, destination, and product type. We reserve the right to select the carrier and shipping method at our discretion.

7. Order Tracking

A tracking number is provided by email once your order has shipped. Tracking information may take 24–72 hours to populate after the email is sent. Some shipments — particularly those originating from international warehouses — may show limited tracking detail until the package reaches the U.S. domestic carrier network.

If you have not received a shipping confirmation within 5 business days of placing your order, please contact us at support@solara-garden.com.

8. Shipping Address Accuracy

You are solely responsible for providing a complete, accurate, and deliverable shipping address. We are not responsible for orders that are:

• Delayed, lost, or returned due to incorrect, incomplete, or undeliverable addresses;
• Shipped to an old address you forgot to update;
• Refused at delivery;
• Shipped to a freight forwarder, mail-forwarding service, or PO Box where the carrier or product type does not permit it.

Address changes after an order has been processed cannot be guaranteed. Reshipment of returned, refused, or undeliverable packages is at your expense.

9. Risk of Loss; Lost or Stolen Packages

Title and risk of loss pass to you when the order is handed to the carrier. Once a package is marked "Delivered" by the carrier, it is considered successfully delivered.

For packages marked delivered but not received:

1. Check with neighbors, household members, your building's mailroom, and any safe-drop locations on your property.
2. Wait 48 hours — carriers occasionally mark items as "delivered" up to a day before actual delivery.
3. Contact the carrier directly to file a missing package claim.
4. If the carrier confirms loss, contact us at support@solara-garden.com within 7 days of the marked delivery date and we will work with you on a resolution where possible. We are not obligated to refund or replace packages confirmed as delivered to the address you provided.

For packages lost in transit (never marked delivered), please contact us after the maximum 28-day delivery window has passed.

10. Damaged Packages

If your package arrives visibly damaged, we recommend you:

• Photograph the package and contents before fully unpacking;
• Note any damage with the carrier at delivery if possible;
• Contact us within 7 days of delivery at support@solara-garden.com with your order number and clear photos.

Damage claims submitted after 7 days may not be eligible for replacement or refund.

11. Delivery to APO/FPO/DPO and U.S. Territories

We may, at our discretion, ship to APO, FPO, and DPO military addresses and to U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.). Shipping times to these destinations are typically longer than the standard window and may approach the 28-day maximum. Some products may not be eligible for delivery to these destinations.

12. Order Changes and Cancellations

• Requests to modify an order (address change, item swap, quantity change) must be submitted within 2 hours of placing the order and are accommodated only if the order has not yet entered processing.
• Once an order has been processed or shipped, changes cannot be made.
• Cancellation requests follow the same rule: cancellations are accepted only before processing begins. After that, the order must be handled through our Return & Refund Policy, subject to its eligibility rules.

13. Holiday and Peak-Season Notice

During major shopping periods — including but not limited to Black Friday, Cyber Monday, the December holiday season, Mother's Day, and Father's Day — order volume and carrier load increase significantly. Processing and delivery times may extend beyond standard estimates and closer to the 28-day maximum. We recommend ordering early during these periods.

14. Force Majeure

We are not liable for shipping delays or failures caused by events outside our reasonable control, including but not limited to: natural disasters, severe weather, pandemics, war, civil unrest, government action, customs holds, labor disputes, carrier strikes, supplier failures, fuel shortages, infrastructure outages, and cyberattacks.

15. Sales Tax and Fees

Applicable sales tax is calculated and added at checkout based on your shipping destination. You are responsible for any additional state or local fees that may apply.

16. Contact Us

Questions about your shipment? We're here to help.

Email: support@solara-garden.com Hours: Monday–Friday, 9:00 AM – 5:00 PM ET Response time: Within 1–2 business days

When contacting us about a shipment, please include your order number and the tracking number (if available).

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Solara Garden reserves the right to update or modify this Shipping Policy at any time. The version posted on solara-garden.com at the time of your order governs that order.